|
|
| No. | % |
| Did you face any problem while booking an appointment through the Appointment application? | Yes | 149 | 37.25 |
| No | 251 | 62.75 | |
| How would you describe your experience during the triage stage in terms of taking vital signs and directing the patient to the appropriate clinic? | Very satisfied | 77 | 19.25 |
| Satisfied | 171 | 42.75 | |
| Neutral | 81 | 20.25 | |
| unsatisfied | 57 | 14.25 | |
| Very unsatisfied | 14 | 3.50 | |
| Do you think the waiting time is too long? | Strongly agree | 59 | 14.75 |
| Agree | 116 | 29.00 | |
| Neutral | 110 | 27.50 | |
| Disagree | 94 | 23.50 | |
| Strongly disagree | 21 | 5.25 | |
| Do you think that emergency cases are dealt with appropriately in the health center? | Strongly agree | 67 | 16.75 |
| Agree | 147 | 36.75 | |
| Neutral | 113 | 28.25 | |
| Disagree | 59 | 14.75 | |
| Strongly disagree | 14 | 3.50 | |
| Do you think that the attending physician gave you enough time to clarify the complaint? | Strongly agree | 92 | 23.00 |
| Agree | 184 | 46.00 | |
| Neutral | 62 | 15.50 | |
| Disagree | 50 | 12.50 | |
| Strongly disagree | 12 | 3.00 | |
| How would you describe your experience during the consultation time with the doctor in terms of explaining the medical diagnosis and treatment methods? | Very satisfied | 91 | 22.75 |
| Satisfied | 169 | 42.25 | |
| Neutral | 66 | 16.50 | |
| unsatisfied | 58 | 14.50 | |
| Very unsatisfied | 16 | 4.00 | |
| Do you think that the electronic applications used in the clinic (Raqim, Wasfati) made counseling more efficient and efficient? Raqeem: The unified electronic health file to keep patient data confidential. Wasfati: An electronic service that provides medications through connecting PHC with pharmacies through the city to get the drug from any place freely. | Strongly agree | 134 | 33.50 |
| Agree | 148 | 37.00 | |
| Neutral | 60 | 15.00 | |
| Disagree | 45 | 11.25 | |
| Strongly disagree | 13 | 3.25 | |
| Do health centers provide means to contribute to raising the level of disease prevention, such as vaccinations and early detection examinations for chronic and psychological diseases, in addition to some types of cancers for all family members? | Yes | 225 | 56.25 |
| No | 75 | 18.75 | |
| May be | 100 | 25.00 | |
| Is it easy to get a follow-up appointment? | Yes | 279 | 69.75 |
| No | 121 | 30.25 |