| Experiences of Patients | Yes | No |
| N (%) | N (%) | |
| Experience to health care services |
|
|
| Waiting time for physical examination was long | 307 (74) | 108 (26) |
| Waiting time at pharmacy was long | 182 (43.9) | 233 (56.1) |
| Place for receiving the medicine was in convenient | 268 (64.6) | 147 (35.4) |
| Place for receiving the treatment was in adequate | 173 (41.7) | 242 (58.3) |
| Schedule was appropriate | 151 (36.4) | 264 (63.6) |
| Receiving medical services from one department to another department in OPD was difficult | 308 (74.2) | 107 (25.8) |
| Medical expense |
|
|
| The cost of urine was affordable | 308 (74.2) | 107 (25.8) |
| The cost of X-ray affordable | 186 (44.8) | 229 (55.2) |
| The cost of blood examination was affordable | 281 (67.7) | 134 (32.3) |
| Quality of care |
|
|
| Services by doctor was good | 369 (88.9) | 46 (11.1) |
| Availability of Prescribed medicine in pharmacy | 316 (76.1) | 99 (23.9%) |
| Nurse was skilled in using medical equipments | 182 (43.9) | 233 (56.1) |
| Doctor gave you an opportunity to ask about your illness | 290 (69.9) | 125 (30.1) |
| Hospital officers listened to your problem attentively | 147 (35.4) | 268 (64.6) |