| Evaluate Variables | Public Expectation | Service Quality | Perceived Value | Public complaints | Public Trust | Public Satisfaction |
| Average Value | 3.20 | 3.78 | 4.20 | −3.91 | 4.10 | 3.72 |
| Standard Deviation | 0.69 | 1.09 | 0.77 | 0.85 | 0.72 |
|
| Maximum Value | 4.50 | 5.00 | 5.00 | −5.00 | 5.00 |
|
| Minimum Value | 1.50 | 1.33 | 2.33 | −2.00 | 3.00 |
|