User Interface Characteristics




Use clear hierarchy and representation instead of abstraction

Use representation instead of abstraction

Mental model

Use many references without any sequence of relevance, simple mental models, clear articulation, limited choice and binary logic

Use few references with sequence of relevance and fuzzy logic


Use limited and predefined choice and navigation

Use open access and arbitrary choice and unique navigation


Use personalized but team-oriented systems giving direct error messages, guided help and providing face-to-face interaction

Use distant but supportive (error) messages providing open and flexible interaction with the system (e.g., full text search)


Use formal speech providing high contextual relationship-oriented information as well as feminine colors

Use informal speech providing low contextual task-oriented information as well as masculine colors