Person-centred

Valuing people through establishing and maintaining personal contact and relationships, to ensure that services and communication are based on the unique situations of users and informal carers.

Co-ordinated

Connection and alignment between users, informal carers, professionals and organisations in the care chain, to reach a common focus matching the needs of the unique person.

Holistic

Putting users and informal carers in the centre of a service that is “whole person” focused in terms of their physical, social, socio- economical. biomedical psychological, spiritual and emotional needs.

Effective

Ensuring that care is designed in such a way that outcomes serve health outcomes, costs, user experience and professional experience.

Trustful

Enabling mutual trusting between users, informal carers, communities, professionals and organisations, in and across teams.

Empowering

Supporting people’s ability and responsibility to build on their strengths, make their own decisions and manage their own health, depending on their needs and capacities.

Respectful

Treating people with respect and dignity, being aware of their experiences, feelings, perceptions, culture and social circumstances.

Led by whole- system-thinking

Taking interrelatedness and interconnectedness into account, realising changes in one part of the system can affect other parts.