Person-centred | Valuing people through establishing and maintaining personal contact and relationships, to ensure that services and communication are based on the unique situations of users and informal carers. |
Co-ordinated | Connection and alignment between users, informal carers, professionals and organisations in the care chain, to reach a common focus matching the needs of the unique person. |
Holistic | Putting users and informal carers in the centre of a service that is “whole person” focused in terms of their physical, social, socio- economical. biomedical psychological, spiritual and emotional needs. |
Effective | Ensuring that care is designed in such a way that outcomes serve health outcomes, costs, user experience and professional experience. |
Trustful | Enabling mutual trusting between users, informal carers, communities, professionals and organisations, in and across teams. |
Empowering | Supporting people’s ability and responsibility to build on their strengths, make their own decisions and manage their own health, depending on their needs and capacities. |
Respectful | Treating people with respect and dignity, being aware of their experiences, feelings, perceptions, culture and social circumstances. |
Led by whole- system-thinking | Taking interrelatedness and interconnectedness into account, realising changes in one part of the system can affect other parts. |