| s/n | Service request quality | Influencing factors | Percentage | Ranking |
| 1. | Reliability | High sales volume High profit margin Maintaining product stock | 25.8 23.7 21.6 | -- LOW LOW |
| 2. | Responsiveness | High sales volume | 71.1 | HIGH |
| 3. | Transparency | Reasonable sales price | 73.2 | HIGH |
| 4. | Empathy | No competitive product (quality) Personal relationship | 43.3 42.0 | MEDIUM MEDIUM |
| 5. | Fairness | A clear product return policy Meet base target for incentive High profit margin | 29.9 29.9 22.7 | MEDIUM MEDIUM LOW |