| Responsiveness | |||||
|
| Frequency | Percent | Valid Percent | Cumulative Percent | |
| Valid | Maintaining product stock | 19 | 20.0 | 20.4 | 20.4 |
| A clear product return policy | 12 | 12.6 | 12.9 | 33.3 | |
| Meet base target for incentive | 18 | 18.9 | 19.4 | 52.7 | |
| Customer services | 44 | 46.3 | 47.3 | 100.0 | |
| Total | 93 | 97.9 | 100.0 |
| |
| Missing | System | 2 | 2.1 |
|
|
| Total | 95 | 100.0 |
|
| |