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· A nurse couldn’t listen to the most difficult matters of family members.

· A nurse needs to listen to family members’ disappointed feeling when donation was stopped.

· A nurse needs listening skill to listen to family’s deep feeling.

· A nurse needs to listen to families’ disappointed feeling.

· Practice of care in consideration of the families’ feelings

· Promotion by nurses for family members to accept the choice of transplantation is important.

· A nurse confirms transplantation even though family members decided at least once.

· A nurse said that a family member could stop at any time.

· A nurse support family member’s choice.

· A nurse confirms decision of transplantation repeatedly.

· A nurse guarantees of right to stop the transplantation.

· Support for decision making considering family members’ indecisiveness

· A nurse tried to communicate with family members, Handling nurses for family care.

· Not all of the family members agree with transplantation.

· Staff discussed the important matter with the coordinator or head nurse for support.

· A nurse builds trusting relationships with family members.

· Intention is not always agreed among family members.

· Various kind of occupation get involved.

· Construction of places where family members talk about their real intention

· After transplantation, some of family members feel lonely due to transplantation.

· Care from nurses to family members to live their lives accepting the transplantation.

· Family members feel lonely after transplantation, wondering if the choice was right.

· Care for family after transplantation is needed.

· Care for families to live positively after transplantation