A

B

C

D

Interactions with nurses believed to be desired by patients

Awareness of daily interactions with patients

Interactions believed to improve the quality of nursing

Image of tea ceremony

Before

Smile

Interact gently and kindly

Keep learning

Stiff

Kindness

Interact safely

Learn and practice ways of communicating regarding disease

Difficult

Communication

Explanations and skills provided with a scientific basis

Always think about the patient’s feelings

Unfamiliar

Explanation

Empathetic attitude

Do not make medical mistakes, etc.

Only some rich people learn

Provide a good recuperative environment

After

Not superficial gentleness; treat patient as a person

Understand what the patient wants, by understanding his/her nonverbal communication

Interact without pressure

Always remind yourself how casual and caring you are

Catch precisely as soon as possible

Touch according to the patient’s desire

Can be incorporated into daily life

I deeply feel what you want

Interact while maintaining an appropriate distance

As a professional, it is better to avoid using technical terms as much as possible

The spirit of the tea ceremony adapts to the Japanese people

Treat the individual as a someone who is a part of nature

Interact with a sincere attitude

Try to use the senses, such as in the manner of touching

Empathic understanding

Become the starting point of how to contact people

As a nurse, explain what is expected of the patient

Insight in sensing feelings that are not expressed by words

Even just going to a room and talking is part of the nurse’s job

My own heart calms down