Central themes


Parents’ perceptions of illness in children: parental voice and the

・ Parental anxiety

・ Children are special: they cannot speak for themselves

Parents’ perception of what the GP OOHs service would offer

・ Guidance

・ reassurance

Parents’ perceptions of the ED and its impact on their decision making

・ Experiences and perceptions of the ED

・ Time and distance to travel to the ED

Parents’ of accessibility of the GP OOHs service

・ Familiarity with the GP OOH service telephone number

・ Geographically convenient location of the GP OOHs service

・ Economic factors and the use of nurse telephone advice

・ Leaving other family members at home

Parents’ satisfaction with the nurse’s advice

・ Nurse’s manner and trust in their clinical skills

・ Parents adherence to the nurse’s advice