Central themes | Sub-themes |
Parents’ perceptions of illness in children: parental voice and the | ・ Parental anxiety ・ Children are special: they cannot speak for themselves |
Parents’ perception of what the GP OOHs service would offer | ・ Guidance ・ reassurance |
Parents’ perceptions of the ED and its impact on their decision making | ・ Experiences and perceptions of the ED ・ Time and distance to travel to the ED |
Parents’ of accessibility of the GP OOHs service | ・ Familiarity with the GP OOH service telephone number ・ Geographically convenient location of the GP OOHs service ・ Economic factors and the use of nurse telephone advice ・ Leaving other family members at home |
Parents’ satisfaction with the nurse’s advice | ・ Nurse’s manner and trust in their clinical skills ・ Parents adherence to the nurse’s advice |