Attribute/object

Mean

Variance

Location

4.838

1.187

Clean environment

4.850

1.502

Calmness

4.512

1.390

Parking

4.475

1.372

Cost

5.200

0.903

Food type

4.875

0.774

Food service

5.050

1.016

Quality

5.000

1.160

Reputation

4.950

1.196

No mistakes

5.037

0.989

Doctors capability

5.225

1.379

Nurses capability

5.287

1.342

Lighting

4.912

0.782

Interior design

5.287

1.342

Entertainment

5.062

1.062

Specialized doctor

5.300

1.258

Recommended

5.600

0.894

Insurance

4.738

0.834

Special X-rays and test

5.375

1.201