Constructs | Encoded scales | Quantity of observables | References |
Core services | CSV | 4 | |
Communication | COM | 4 | |
Chief executive reputation | CEO | 4 | |
Responsiveness | RES | 4 | |
Corporate social responsibility | CSR | 4 | |
Quality of human resources | QHR | 5 | |
Calculus-based trust | CLT | 4 | |
Knowledge-based trust | KLT | 4 | |
Identity-based trust | IDT | 4 | |
Customer Loyalty | LOY | 4 | |