Scale HRM

Scale LOY

Indicators

Mean

Std. Deviation

Indicators

Mean

Std. Deviation

HRM1

3.54

0.992

LOY1

3.64

1.033

HRM2

3.52

0.851

LOY2

3.78

0.815

HRM3

3.57

1.127

LOY3

3.60

0.794

HRM4

3.72

0.902

LOY4

3.64

0.969

HRM5

3.52

1.165

LOY5

3.66

0.862

HRM

3.57

1.007

LOY

3.66

0.895