Factors | Coefficient (B) | Significance (p-value) |
Tangibility | 0.507 | 0.000 |
Reliability | 0.250 | 0.000 |
Responsiveness | 0.129 | 0.018 |
Assurance | 0.135 | 0.000 |
Empathy | -0.035 | 0.712 |
Customer Loyalty | 0.007 | 0.946 |