ISO/IEC 20000 Requirements and Processes | ISO/IEC 20000 Processes |
Service Management System General Requirements | ● Management Responsibility ● Governance of Processes Operated by Other Parties ● Documentation Management ● Resource Management |
Design and Transition of New or Changed Services | ● No Sub-Processes Defined |
Service Delivery Processes | ● Service Level Management ● Service Reporting ● Service Continuity and Availability Management ● Budgeting and Accounting for Services ● Capacity Management ● Information Security Management |
Relationship Processes | ● Business Relationship Management ● Supplier Management |
Resolution Processes | ● Incident and Service Request Management ● Problem Management |
Control Processes | ● Configuration Management ● Change Management ● Release and Deployment Management |