| CASE | Company | Narration |
| Data | EVEREST | Follow script, fixed objective metrics |
|
| GIGAS | Client formulates SLA, cost and speed are major aims, routinized/automated processes |
|
| HUMONGOUS | Tasks are highly specific |
| Research | EVEREST | Restricted independence, work defined by client |
|
| GIGAS | Laid down procedures, researcher dependent data collection |
|
| HUMONGOUS | Researcher determines best approach for each project, the research process is sequential but activities require expertise |
| Call centre | EVEREST | Follow script, economic realities are important |
|
| GIGAS | Adhere to strict procedures, high discretion comes at extra cost which providers are not ready to incur |
|
| HUMONGOUS | Standardized tasks, scripted and routinized, agent monitored |
| Training | EVEREST | Dependent on the trainer, trainer’s diligence ensure success, projects are unique |
|
| GIGAS | Trainers should be flexible, have good judgement |
|
| HUMONGOUS | Person dependent operations, prior experience is key |