CASE | Company | Narration |
Data | EVEREST | Follow script, fixed objective metrics |
| GIGAS | Client formulates SLA, cost and speed are major aims, routinized/automated processes |
| HUMONGOUS | Tasks are highly specific |
Research | EVEREST | Restricted independence, work defined by client |
| GIGAS | Laid down procedures, researcher dependent data collection |
| HUMONGOUS | Researcher determines best approach for each project, the research process is sequential but activities require expertise |
Call centre | EVEREST | Follow script, economic realities are important |
| GIGAS | Adhere to strict procedures, high discretion comes at extra cost which providers are not ready to incur |
| HUMONGOUS | Standardized tasks, scripted and routinized, agent monitored |
Training | EVEREST | Dependent on the trainer, trainer’s diligence ensure success, projects are unique |
| GIGAS | Trainers should be flexible, have good judgement |
| HUMONGOUS | Person dependent operations, prior experience is key |