Number

Activity Description

Duration in (days)

Preceding activities

1

Preparing for the qualitative materials required to conduct the qualitative study (typing the semi-structured questions and preparing the mp3 audio recorder).

1

2

Preparing for the quantitative materials required to conduct the quantitative study (questionnaires).

2

3

Call for setting an appointment

1

1

4

Confirm the date

1

3

5

Focus group interview

1

4

6

Transcribe the recorded audio

3

5

7

Analyze the transcription

3

6

8

Dissemination of findings in a report in a meeting with the committee after getting the results of the quantitative study

1

9

Preparing for the quantitative study

(calling for preparation)

1

2

10

First stage: presenting self-administered 250 questionnaires on the arrival of guests for capturing guests’ expectations. Random selection of the guests will be advised.

9

11

Presenting the same format questionnaires for the same guests upon their departure for capturing guests’ perceptions.

30

10

12

Entering the data from the questionnaires on SPSS.

10

11

13

Analyzing the data: factor analysis, reliability analysis, regression analysis.

7

12

14

Dissemination of results with management committee in a meeting. Comparing with qualitative findings.

1

13, 7

15

Second stage after six months: presenting self-administered 250 questionnaires on the arrival of guests for capturing guests’ expectations. Random selection of the guests will be advised.

14

16

Presenting the same format questionnaires for the same guests upon their departure for capturing guests’ perceptions.

30

15

17

Entering the data from the questionnaires on SPSS.

10

16

18

Analyzing the data: factor analysis, reliability analysis, regression analysis.

7

17

19

Dissemination of results with management committee in a meeting. Comparing with qualitative findings and past quantitative results.

1

18, 13, 7

20

The third stage after six months:

(same procedure)

19

21

The fourth stage after six months:

(same procedure)

20