| Attribute |
Dimension |
| f1 Goods delivered within the specified time |
Reliability |
| f2 SMS notification in advance |
Empathy |
| f3 The postman door-to-door pick up the goods |
Empathy |
| f4 Delivered goods intactly |
Reliability |
| f5 Customers can easily query |
Responsiveness |
| f6 Member discount service |
Empathy |
| f7 Timely processing of complaints and compensation |
Responsiveness |
| f8 Appropriate price |
Empathy |
| f9 High quality of service |
Assurance |
| f10 Undelivered goods free reservations seven days |
Empathy |