Attribute

Performance (average)

Importance (average)

f₁ Goods delivered within the specified time

0.47328244

3.92307692

f₂ SMS notification in advance

0.54761905

3.01709402

f₃ The postman door-to-door pick up the goods

0.5703125

2.94871794

f₄ Delivered goods intactly

0.39166667

4.82051282

f₅ Customers can easily query

0.44615385

3.26495726

f₆ Member discount service

0.29508197

2.22222222

f₇ Timely processing of complaints and compensation

0.4516129

4.23931623

f₈ Appropriate price

0.52554745

3.28205128

f₉ High quality of service

0.47933884

3.38461538

f₁₀ Undelivered goods free reservations seven days

0.64341085

3.27350427

Mean

0.48240265

3.43760683