Research Question | Research Hypotheses | Results |
What factors influence healthcare service quality in the Emirate of Ajman? | H1: Tangibles correlates positively with healthcare service quality. | Supported |
H2: Reliability correlates positively with healthcare service quality. | Not Supported | |
H3: Responsiveness correlates positively with healthcare service quality. | Not Supported | |
H4: Assurance correlates positively with healthcare service quality. | Not Supported | |
H5: Empathy correlates positively with healthcare service quality. | Supported | |
What is the relationship between healthcare service quality and residents’ satisfaction? | H6: Healthcare service quality correlates positively with Residents satisfaction. | Supported |