Never

Rarely

Sometimes

Frequently

Always

p < 0.05

Reception by professionals

12.2%

(n = 22)

6.1%

(n = 11)

18.3%

(n = 33)

3.8%

(n = 7)

59.4%

(n = 107)

0.042

Service responsible for the user’s health

22.8%

(n = 41)

13.3%

(n = 24)

23.3%

(n = 42)

0.6%

(n = 1)

40.0%

(n = 72)

0.015

Professional that receives the user understands

10.0%

(n = 18)

6.1%

(n = 11)

33.3%

(n = 60)

1.7%

(n = 3)

48.9%

(n = 88)

0.000

User receives attention when talking about

23.3%

(n = 42)

11.1%

(n = 20)

24.4%

(n = 44)

3.3%

(n = 6)

37.8%

(n = 68)

0.000