Communication: relationship between patient and health professional, marked by verbal and nonverbal language, dialogue, acceptance, techniques and attitudes that facilitate or hinder mutual understanding and bonding. It should include the Communication of Bad News in Medicine, such as communicating difficult diagnosis and prognoses to patients and family members, as well as reporting death. (Cecílio, 2009; Resolução CNE/CES n˚ 3 de junho de 2014, 2014)

Ethics: Actions based on values; facts; autonomy; knowledge; etc. These are values and rules of conduct established by society for collective coexistence, with respect for life, good and respect for the right of all. Professional ethics are governed by specific codes, supervised by councils. It covers professional confidentiality, contact with patients, varied conducts in decision-making situations, treatment of information provided and records, etc. (Resolução CNE/CES n˚ 3 de junho de 2014, 2014; Zanella, 2018)

Empathy/solidarity/alterity: strengthening the construction of bond, putting oneself in the place of the other, sensitivity to understand the experience of others, in order to respect it, to have initiative of cooperation and help the other. (Cecílio, 2009; Resolução CNE/CES n˚ 3 de junho de 2014, 2014)

Qualified listening: commitment and concern to make the best possible listening of health needs, listen carefully to the motives, complaints and extended history, valuing the patient’s report. (Cecílio, 2009)

Adherence to treatment: This is the most or less receptive behavior of the patient in relation to what is proposed by the professional, reflecting on his behaviors related to lifestyle, medication and indicated procedures. It depends on five dimensions: health system, disease, treatment of patients and factors related to caregiver (World Health Organization, 2003) . Refers to the consent established in health professional/patient relationship provided by the information and clarification of the hypotheses, considering doubts and questions of the person under care and family and sharing the therapeutic process. (Cecílio, 2009; Resolução CNE/CES n˚ 3 de junho de 2014, 2014)