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Hypotheses

Statistic

Test

Results

H1

Responsiveness is positively related to Student Satisfaction

B = 0.273***

Regression

Supported

H2

Empathy is positively related to Student Satisfaction

B = 0.186***

Regression

Supported

H3

Assurance positively influences Student Satisfaction

B = 0.133*

Regression

Supported

H4

Reliability is positively associated with Student Satisfaction

B = 0.186***

Regression

Supported

H5

Tangibility is positively correlated with Student Satisfaction

B = 0.243***

Regression

Supported

H6

Student Satisfaction is positively associated with Loyalty

R = 0.438**

Correlation

Supported

H7

Student Satisfaction is positively associated with Word of Mouth

R = 0.563***

Correlation

Supported