Variable | Model 1 | Model 2 | Model 3 | Model 4 | Model 5 | Model 6 | VIF |
Beta, t, | Beta, t, | Beta, t, | Beta, t, | Beta, t, | VIF | ||
Control Variables | |||||||
Actual age | 0.140***, 3.495 | 0.072, 1.818 | 0.047, 1.173 | 0.040, 1.002 | 0.034, 0.845 | 0.034, 0.866 | 1.112 |
Gender | 0.015, 0.713 | 0.016, 0.411 | 0.032, 0.827 | 0.037, 0.827 | 0.040, 1.058 | 0.046, 1.241 | 1.025 |
Independent Variables | |||||||
Perceived Responsiveness | 0.273***, 6.888 | 0.161***, 3.245 | 0.115*, 2.136 | 0.038, 0.658 | 0.019, 0.338 | 2.364 | |
Perceived Empathy | 0.186***, 3.712 | 0.119*, 2.005 | 0.087, 1.459 | 0.074, 1.234 | 2.503 | ||
Perceived Assurance | 0.133*, 2.137 | 0.099, 1.584 | 0.056, 0.905 | 2.822 | |||
Perceived Reliability | 0.186***, 3.543 | 0.068, 1.186 | 2.431 | ||||
Perceived Tangibility | 0.243***, 4.658 | 1.990 | |||||
R | 0.141 | 0.300 | 0.332 | 0.341 | 0.367 | 0.405 | |
R Square | 0.020 | 0.090 | 0.110 | 0.117 | 0.134 | 0.164 | |
Adjusted R Square | 0.017 | 0.086 | 0.104 | 0.109 | 0.126 | 0.154 | |
F-statistic | 6.303** | 20.333*** | 19.01*** | 16.209*** | 15.855*** | 17.148*** |