Variable | Mean | SD | N | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
1 | Customer Satisfaction | 3.239 | 1.048 | 641 | |||||||||
2 | Loyalty | 3.201 | 0.934 | 645 | 0.438** | ||||||||
3 | Positive Word of Mouth | 3.843 | 0.919 | 639 | 0.563** | 0.546** | |||||||
4 | Actual age | 26.470 | 5.765 | 656 | 0.141** | 0.214** | 0.125** | ||||||
5 | Gender | 0.500 | 0.500 | 653 | 0.025 | −0.029 | −0.030 | 0.073 | |||||
6 | Perceived Responsiveness | 3.014 | 0.791 | 653 | 0.291** | 0.297** | 0.241** | 0.246** | 0.014 | ||||
7 | Perceived Empathy | 2.831 | 0.929 | 653 | 0.299** | 0.295** | 0.296** | 0.278** | −0.067 | 0.635** | |||
8 | Perceived Assurance | 2.866 | 0.898 | 653 | 0.308** | 0.304** | 0.278** | 0.275** | −0.067 | 0.679** | 0.744** | ||
9 | Perceived Reliability | 2.691 | 0.886 | 653 | 0.328** | 0.336** | 0.276** | 0.232** | −0.031 | 0.655** | 0.582** | 0.603** | |
10 | Perceived Tangibility | 2.749 | 0.789 | 653 | 0.373** | 0.320** | 0.290** | 0.193** | −0.055 | 0.548** | 0.517** | 0.562** | 0.674** |