Variable

Mean

SD

N

1

2

3

4

5

6

7

8

9

1

Customer Satisfaction

3.239

1.048

641

2

Loyalty

3.201

0.934

645

0.438**

3

Positive Word of Mouth

3.843

0.919

639

0.563**

0.546**

4

Actual age

26.470

5.765

656

0.141**

0.214**

0.125**

5

Gender

0.500

0.500

653

0.025

−0.029

−0.030

0.073

6

Perceived Responsiveness

3.014

0.791

653

0.291**

0.297**

0.241**

0.246**

0.014

7

Perceived Empathy

2.831

0.929

653

0.299**

0.295**

0.296**

0.278**

−0.067

0.635**

8

Perceived Assurance

2.866

0.898

653

0.308**

0.304**

0.278**

0.275**

−0.067

0.679**

0.744**

9

Perceived Reliability

2.691

0.886

653

0.328**

0.336**

0.276**

0.232**

−0.031

0.655**

0.582**

0.603**

10

Perceived Tangibility

2.749

0.789

653

0.373**

0.320**

0.290**

0.193**

−0.055

0.548**

0.517**

0.562**

0.674**