Characteristics

(n = 360)

(n)

%

(95% CI)

How long did you wait before you were attended to? (n = 348)

>30 minutes

16 - 30 minutes

<16 minutes

(18)

(16)

(314)

5.2%

4.6%

90.2%

(2.7 - 7.3)

(2.1 - 6.8)

(85.2 - 97.9)

What makes it difficult to come to the OSS? (n = 357)

Cost of Transportation

(234)

65%

(60.3 - 70.4)

Personal engagement

Your Working Hours

Unsuccessful Appointment

(77)

(40)

(6)

22%

11%

2%

(18.4 - 27.3)

(7.7 - 14.4)

(1.7 - 3.8)

Were you treated with respect at the OSS? (n = 348)

Yes

(317)

91%

(88.5 - 96.1)

No

(31)

9%

( 5.3 - 12.4)

Is The OSS Clean (n = 322)

Yes

(313)

97.3%

(95.3 - 99.1)

No

(9)

2.7%

(1.3 - 5.9)