Headings | Key findings | Implication |
Time Distribution of articles | SD articles were published every year within the period of review. However, the last 5 years had the highest number of published articles. | Service Delivery is gaining recognition as time goes by. |
Geographic Distribution of articles | All the 32 countries that published at least one SD article within the last 8 years were represented across all six habitable continents. | There is need for more SD research in countries of both South and North American continents as only 1 and 5 articles respectively were published for the 2 continents within the review period. |
Article type | 39 of the reviewed articles were empirical in nature while the remaining 11 were conceptual articles. | Publishing of more empirical articles is encouraged for future research for effective comparison of existing information to evidence from experiments and validation of existing information. |
Data Collection Method | Six data collection methods were identified with survey being the highest while mixed data and household level were the least used. | Mixed data as well as household level data to be used for future research to obtain an objective view of the research with the inclusion of grassroot data. |
Research Themes | Nine (9) themes were identified in the reviewed articles. 50% of these articles used collaboration and E-governance themes which affected service delivery quality positively while Bureaucracy and Corruption were themes identified that negatively affected service delivery. | All nine (9) themes had strong influence on service delivery depending on its application. |