Headings

Key findings

Implication

Time Distribution of articles

SD articles were published every year within the period of review. However, the last 5 years had the highest number of published articles.

Service Delivery is gaining recognition as time goes by.

Geographic Distribution of articles

All the 32 countries that published at least one SD article within the last 8 years were represented across all six habitable continents.

There is need for more SD research in countries of both South and North American continents as only 1 and 5 articles respectively were published for the 2 continents within the review period.

Article type

39 of the reviewed articles were empirical in nature while the remaining 11 were conceptual articles.

Publishing of more empirical articles is encouraged for future research for effective comparison of existing information to evidence from experiments and validation of existing information.

Data Collection Method

Six data collection methods were identified with survey being the highest while mixed data and household level were the least used.

Mixed data as well as household level data to be used for future research to obtain an objective view of the research with the inclusion of grassroot data.

Research Themes

Nine (9) themes were identified in the reviewed articles. 50% of these articles used collaboration and E-governance themes which affected service delivery quality positively while Bureaucracy and Corruption were themes identified that negatively affected service delivery.

All nine (9) themes had strong influence on service delivery depending on its application.