S/N

Dimensions

Application in the current study

1.

Define topic

Service Delivery (SD) articles published between 2013 and 2021.

2.

Develop research questions

1) What is the time distribution of the service delivery articles?

2) Countries in which research was undertaken?

3) What kind of SD articles were published? (Conceptual vs. Empirical).

4) What are the methods of data collection?

5) What are the specific themes these articles explored and what were the major findings of those themes?

3.

Key words identified

“Service Delivery”

4.

The databases were identified and searched

1) Six databases were utilized namely: Jstor, Emerald, Elsevier, Ingenta, Taylor and Francis, Wiley.

2) All in title search using the phrase “Service Delivery”.

5.

Read and assess publications

1) Abstracts and excerpts from articles were read to ensure subject aligns with service delivery. Findings and conclusions were also read to make suggestions.

2) Only peer-reviewed conceptual and empirical articles were included.