Variables

Number of Respondent

Level

Of

Percent

(%)

Mean

Standard Deviation

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Assurance

401

17.71

52.62

27.43

1.75

0.5

2.147132

0.7387814

Responsiveness

401

14.21

53.62

25.94

5.24

1

2.25187

0.7993139

Reliability

401

13.47

46.88

34.16

4.99

0.5

2.321696

0.7866086

Empathy

401

19.7

52.37

24.69

2.74

0.5

2.119701

0.7652685

Materials

401

32.92

49.63

15.71

1.5

0.25

1.865337

0.7428462

Services

401

18.95

46.38

28.43

5.24

1

2.229426

0.8498423

Products

401

17.71

48.38

29.68

2.24

2

2.224439

0.8333674