Level of privacy

With male clients (40 pharmacies) n (%)

With female clients (40 pharmacies) n (%)

With all clients (80 pharmacies) n (%)

The client was taken to a quieter area in the pharmacy where the simulated customer was unable to hear what was said

0 (0%)

1 (2.5%)

1 (1.3%)

The pharmacist leaned toward the client and lowered his/her voice so that the simulated customer was unable to hear what was said

23 (57.5%)

5 (12.5%)

28 (35%)

The client was asked to wait until other customers had left (the simulated customer left)

0 (0%)

1 (2.5%)

1 (1.3%)

No privacy; the interaction was heard by the simulated customer

17 (42.5%)

33 (82.5%)

50 (62.5%)