Statements

SD

D

N

A

SA

Mean

Std. Dev.

1

2

3

4

5

I have greater job opportunity, collaboration and flexible

43

44

42

57

113

4.196

1.049

I am willing to take on additional responsibilities

22

65

19

57

136

4.196

1.049

I am always responsive to change and any emergent issues

36

40

19

69

135

3.467

0.867

I always meet my targets

10

50

23

66

150

3.624

0.906

I always surpass my targets

20

62

23

54

140

4.430

1.107

The quality of service to customers is good and they are satisfied

31

42

31

70

125

3.417

0.854

I always step in for an absent colleague and effectively carry out his/her duties

30

32

40

68

129

3.518

0.879

I have a deeper understanding regarding the Business as a whole

37

44

34

69

115

3.467

0.867

There is a coordination among employees due to better understanding of organizations work processes

16

22

20

66

175

3.624

0.906

Continuity of work is guaranteed in the organization because employees often handle duties for absent colleagues

33

50

41

61

114

3.921

0.980

Aggregate Score

3.786

0.947