Items

N

Average

Typical deviation

CV

Average score in %

Skewness

Kurtosis

Proc_prod 1

195

3.99

1.278

0.32

67.70

−0.798

−0.947

Proc_prod 2

195

3.99

1.364

0.34

68.70

−0.914

−0.756

Proc_prod 3

195

3.83

1.361

0.36

61.50

−0.606

−1.212

Proc_prod 4

195

3.81

1.408

0.37

62.60

−0.679

−1.071

Proc_acc 1

195

3.95

1.321

0.33

66.70

−0.795

−0.922

Proc_acc 2

195

3.86

1.343

0.35

65.10

−0.702

−1.023

Proc_acc 3

195

3.98

1.354

0.34

66.20

−0.830

−0.926

Proc_acc 4

195

3.84

1.412

0.37

64.10

−0.727

−1.025

Contr_prod 1

195

3.79

1.377

0.36

61.00

−0.559

−1.300

Contr_prod 2

195

3.84

1.394

0.36

62.60

−0.650

−1.181

ICT1

195

3.81

1.381

0.36

63.60

−0.674

−1.062

ICT2

195

3.88

1.341

0.35

64.60

−0.679

−1.120