| Hypothesis |
Regression Weights |
Beta Coefficient |
p-value |
Hypotheses supported |
| H1 |
LCOBSB → Service quality |
0.246 |
0.000 |
yes |
| H2a |
Self-efficacy → LCOBSBSm → service quality |
0.328 |
0.002 |
yes |
| H2b |
Cross-boundary → LCOBSBS → service quality |
0.287 |
0.014 |
yes |
| H2c |
Support from the leader → LCOBSBSs → service quality |
0.421 |
0.000 |
yes |
| R2 |
0.50 |
|
|
|
| F |
15.788 |
|
|
|