Variables

M

SD

1

2

3

4

5

6

7

8

9

10

1. Leadership customer-oriented boundary spanning behavior

4.0355

0.58773

—

2. Self-efficacy

3.9733

0.58973

0.405**

—

3. Belief

3.9215

0.66394

0.515**

0.383**

—

4. Support

3.6921

0.73165

0.342**

0.225**

0.314**

—

5. Service quality

4.386

0.5062

0.333**

0.249**

0.243**

0.264**

—

6. Age

28.5

9.347

−0.042

−0.02

−0.008

0.021

−0.057

—

7. Gender

1.6

0.491

0.103

0.013

0.124*

0.097

0.165**

0.120*

—

8. Education

2.18

0.888

−0.03

0.044

−0.033

0.131*

−0.019

−0.130*

−0.063

—

9. Tenure

50.47

85.751

−0.046

0.025

0.004

0.035

−0.009

0.664**

0.117*

0.007

—

10. Dyadic tenure

27.25

44.637

−0.004

0.023

−0.014

0.051

0.021

0.577**

0.074

0.005

0.622**

—