strongly disagree

disagree

neutral

agree

strongly agree

1. Problem-solving process

1.1. Quality problem definition

1) Quality problem definition is clear and with unified standard

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2) The problem description is clear and can be understood by various departments

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3) Quality-related data are recorded clear and accurate.

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4) The evaluation criteria for the severity of the problem or defect are uniform and can be understood and applied by the staff of the relevant departments

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1.2. Problem Analysis

1) The quality analysis equipment is ample and advanced

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2) The quality problems can be analysed in time and the analysis results can be obtained in time

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3) Analysis results are recognized by the problem-solving team and are very persuasive

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4) Analysis of the results can always be recognized by quality executives and has a strong convincing

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1.3. Root cause analysis (RCA)

1) Carry out RCA scientifically rather than directly to the proposed solution

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2) RCA relies mainly on personal experience rather than data

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3) RCA tools is diversified and can be understood and used by most employees

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4) The root cause of the problem can always be found and comprehensive

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1.4. Solution

1) Solution implementation and validation has certain standards

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2) Temporary solutions are used as long term solution

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3) The solutions will be evaluated and then implemented

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4) Implementation effect of the solution will been evaluated

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1.5. Lessons Learned (LeLe)

1) The company do lesson learn after the problem is solved

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2) LeLe can be well stored and documented

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3) LeLe plays an important role in solving new quality problems

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2. Human factors

2.1. Leadership

1) The CEO/Administrator is a primary driving force behind quality improvement efforts.

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2) The senior executives allocate adequate organizational resources to improving quality.

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3) The senior executives have articulated a clear vision for improving the quality of products.

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4) The senior executives act on suggestions to improve the quality of products.

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2.2. problem-solving team

1) When quality problems occur, can quickly organize the relevant personnel to form the problem-solving team

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2) problem-solving team leader is clear

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3) The problem-solving team effectively coordinate their efforts with others to solve the quality problems

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4) The team members have a certain level of competency and problem-solving skills

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3. Data, Information & Knowledge

1) Problem-solving team collects and uses a wide range of data, information and knowledge to solve the problem.

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2) The company continually tries to improve how it uses data, information and knowledge on the problem-solving.

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3) Quality data can be recorded and documented with accuracy

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4) Data, information and knowledge can be found in a timely manner

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5) Data, information and knowledge can be effectively shared between the relevant departments

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