No.

Item

Average Score

BBA

SGM

1

Quality problem definition is clear and with a unified standard

3.4

3.8

2

Quality-related data are recorded clearly and accurately.

3.8

3.6

3

The quality analysis equipment is ample and advanced

4.6

3.8

4

The results of the analysis can always be recognised by quality executives and have a strong convincing

3.7

3.2

5

Lesson Learned can be well stored and documented

3.8

3.8

6

The problem-solving team leader is clear

2.8

3.4

7

The problem-solving team collects and uses a wide range of data, information and knowledge to solve the problem.

3.5

3.3

8

Data, information, and knowledge, can be found promptly

3.3

3.1