Item code

Survey question

Mean

Std. Deviation

PLN1

Our firm uses historical data in the development of forecasting

4.97

0.984

PLN2

Our firm implements “What-if” analysis for supply/demand

4.97

0.897

PLN3

A change in the demand information instantaneously “re-configures” the production and supply plans

5.07

0.974

PLN4

In our firm, assigns a supply chain planning team

4.98

0.88

PLN5

In our firm, different functions involved in the supply chain planning process

5.09

0.954

RRS1

Supply chain members share risks and rewards

4.64

0.801

RRS2

Supply chain members share research and development costs and results

4.76

0.71

RRS3

Supply chain members help each other with financial capital investment

4.86

0.959

LIS1

Our firm and our suppliers exchange information that helps the establishment of business planning

5.02

0.936

LIS2

Our firm shares our business units’ proprietary information with suppliers

5.04

0.879

LIS3

Our suppliers share business knowledge of core business processes with us

5.04

0.911

QIS1

Information exchange between an organization and its trading partners is timely

4.97

0.894

QIS2

Information exchange between an organization and its trading partners is accurate

4.99

0.939

QIS3

Information exchange between an organization and its trading partners is complete

4.91

0.772

QIS4

Information exchange between an organization and its trading partners is adequate

4.88

0.734

QIS5

Information exchange between an organization and its trading partners is reliable

4.85

0.846

SRM1

Our firm relies on a few high-quality suppliers

4.85

0.812

SRM2

Our firm has helped our suppliers to improve their product quality

4.93

0.811

SRM3

Our firm has a thorough supplier rating system based on which business is given to the suppliers

4.98

0.874

CRM1

Our firm frequently evaluates the formal and informal complaints of our customers

4.97

0.936

CRM2

Our firm frequently measures and evaluates customer satisfaction and uses it to determine their requirements

5.12

0.82

CRM3

Our firm responds to customers’ evolving needs and wants

4.85

0.891

CRM4

Customer focus is reflected in our business planning

5.04

0.846

CRM5

Our firm actively seek ways to improve the primary product/service to achieve satisfaction

5.12

0.988

SCP1

Our forecasting and material planning accuracy is high most of the time

4.98

0.939

SCP2

Our firm has on-time delivery capability

4.99

0.909

SCP3

Our key suppliers ensure delivery, reliability, and consistency

4.96

0.882

SCP4

Our firm has precise supply chain cost knowledge and control

4.87

0.871

SCP5

Our firm has a fast customer response time

5.06

0.932

SCP6

Our firm has rigorous inventory management and rationalization

5.04

0.925

FFP1

Please evaluate your company’s return on an investment relative to your major competitors (1 = much worse; 6 = much better).

4.78

0.829

FFP2

Please evaluate your company’s revenue relative to your major competitors

4.83

0.883

FFP3

Please evaluate your company’s profit relative to your major competitors

4.91

0.854