Item code | Survey question | Mean | Std. Deviation |
PLN1 | Our firm uses historical data in the development of forecasting | 4.97 | 0.984 |
PLN2 | Our firm implements “What-if” analysis for supply/demand | 4.97 | 0.897 |
PLN3 | A change in the demand information instantaneously “re-configures” the production and supply plans | 5.07 | 0.974 |
PLN4 | In our firm, assigns a supply chain planning team | 4.98 | 0.88 |
PLN5 | In our firm, different functions involved in the supply chain planning process | 5.09 | 0.954 |
RRS1 | Supply chain members share risks and rewards | 4.64 | 0.801 |
RRS2 | Supply chain members share research and development costs and results | 4.76 | 0.71 |
RRS3 | Supply chain members help each other with financial capital investment | 4.86 | 0.959 |
LIS1 | Our firm and our suppliers exchange information that helps the establishment of business planning | 5.02 | 0.936 |
LIS2 | Our firm shares our business units’ proprietary information with suppliers | 5.04 | 0.879 |
LIS3 | Our suppliers share business knowledge of core business processes with us | 5.04 | 0.911 |
QIS1 | Information exchange between an organization and its trading partners is timely | 4.97 | 0.894 |
QIS2 | Information exchange between an organization and its trading partners is accurate | 4.99 | 0.939 |
QIS3 | Information exchange between an organization and its trading partners is complete | 4.91 | 0.772 |
QIS4 | Information exchange between an organization and its trading partners is adequate | 4.88 | 0.734 |
QIS5 | Information exchange between an organization and its trading partners is reliable | 4.85 | 0.846 |
SRM1 | Our firm relies on a few high-quality suppliers | 4.85 | 0.812 |
SRM2 | Our firm has helped our suppliers to improve their product quality | 4.93 | 0.811 |
SRM3 | Our firm has a thorough supplier rating system based on which business is given to the suppliers | 4.98 | 0.874 |
CRM1 | Our firm frequently evaluates the formal and informal complaints of our customers | 4.97 | 0.936 |
CRM2 | Our firm frequently measures and evaluates customer satisfaction and uses it to determine their requirements | 5.12 | 0.82 |
CRM3 | Our firm responds to customers’ evolving needs and wants | 4.85 | 0.891 |
CRM4 | Customer focus is reflected in our business planning | 5.04 | 0.846 |
CRM5 | Our firm actively seek ways to improve the primary product/service to achieve satisfaction | 5.12 | 0.988 |
SCP1 | Our forecasting and material planning accuracy is high most of the time | 4.98 | 0.939 |
SCP2 | Our firm has on-time delivery capability | 4.99 | 0.909 |
SCP3 | Our key suppliers ensure delivery, reliability, and consistency | 4.96 | 0.882 |
SCP4 | Our firm has precise supply chain cost knowledge and control | 4.87 | 0.871 |
SCP5 | Our firm has a fast customer response time | 5.06 | 0.932 |
SCP6 | Our firm has rigorous inventory management and rationalization | 5.04 | 0.925 |
FFP1 | Please evaluate your company’s return on an investment relative to your major competitors (1 = much worse; 6 = much better). | 4.78 | 0.829 |
FFP2 | Please evaluate your company’s revenue relative to your major competitors | 4.83 | 0.883 |
FFP3 | Please evaluate your company’s profit relative to your major competitors | 4.91 | 0.854 |