| Rotated Component Matrixa | ||||
|
| Component | |||
| 1 | 2 | 3 | 4 | |
| In general, cleanliness of hospital is sufficient. |
| 0.622 |
|
|
| The environment in the hospital is quite enough. |
| 0.592 |
|
|
| In-hospital signs are adequate and sufficient. |
| 0.608 |
|
|
| Physical facilities (buildings, decor, lighting) of the hospital are sufficient. |
| 0.573 |
|
|
| The staff in the registration department is kind. | 0.537 | 0.310 |
|
|
| Registration is easy and fast. | 0.594 |
|
|
|
| Officers direct you with the division you need. | 0.673 |
|
|
|
| We make use of laboratory and medical services easily (x-ray, ECG) | 0.586 |
|
|
|
| Nurses listen to patients and understand their situation. | 0.723 |
|
|
|
| Nurses are respectful and kind to the patients. | 0.684 |
|
|
|
| Nurses show interest and closeness to the patients. | 0.615 |
|
| 0.385 |
| The time doctors afford for the patient is enough. |
|
|
| 0.497 |
| Doctors are polite and kind to their patients. |
|
| 0.858 |
|
| Doctors show close interest and smile-face to their patients. |
|
| 0.903 |
|
| Doctors show sensitivity to patient privacy. |
|
| 0.821 |
|
| Doctors inform their patients about the treatments, tests and medications they apply. |
|
|
| 0.628 |
| It is easy to show the results of the examination to the doctor. |
|
|
| 0.583 |
| I am confident that the examination and treatment are done correctly. |
|
|
| 0.528 |
| Laboratory/Radiology officials are kind. |
|
|
| 0.626 |
| Laboratory/Radiology departments show sensitivity to patient privacy. |
| 0.432 |
| 0.464 |
| Comfort and convenience are provided to patients during taking blood and other samples. |
| 0.549 |
|
|
| The sampler is attentive in his/her job, kind and helpful. |
| 0.519 |
|
|
| Hospital staff generally works in harmony with each other. |
| 0.473 |
|
|