Geographical region | References | Target of the intervention (processes, outcomes) | Universities/countries involved | Preferred tools | Results documented |
Americas | [46] [47] | Primary process (operational) of student admissions | USA U. of Central Florida | Value stream mapping, Process map, SIPOC (suppliers, inputs, process, outputs, customers), Surveys, Critical to quality tree diagram, Balanced scorecard, House of quality, Benchmarking, Statistical data analysis, Fishbone diagram, Failure mode and effect analysis, Cost of quality | Cycle time of application for admission was improved, the target being 10 working days. |
Middle East and Africa | [5] [48] | Primary processes (operational) Improvement of course content Distribution of bursaries and financial aid Student graduation logistics Welcoming new students Tactic decisions Program improvement Welcoming new staff Process of assistance Purchasing payroll/payment Management of profiles, data processing services Catering services Management of controlled materials Identification of sources of revenue Throughput rate | South Africa Tshwane U. of Technology Saudi Arabia King Abdullah U. of Science and Technology | Organizational diagram, Project charter, Voice of the customer, SIPOC, Process modeling, Critical to Quality Output Measures, Statistical data analysis, Ishikawa, Pareto, Scoping frame, Improvement priority matrix, 5 why’s, Boxplot, Scatterplot, Risk assessment, Elevator speech |
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