| Very dissatisfied | Somewhat dissatisfied | Quite satisfied | Very satisfied | ||||||||
| N | % | N | % | N | % | N | % | ||||
Access to healthcare | ||||||||||||
Nephrologist accessibility | 13 | 3.5 | 71 | 18.8 | 267 | 70.8 | 26 | 6.9 | ||||
Frequency nephrologist visit | 14 | 3.7 | 182 | 48.3 | 160 | 42.4 | 21 | 5.6 | ||||
Dialysis center accessibility through phone call | 13 | 3.5 | 71 | 18.8 | 267 | 70.8 | 26 | 6.9 | ||||
Dialysis center responsiveness in the event of emergency | 1 | 0.3 | 61 | 16.2 | 312 | 82.8 | 3 | 0.8 | ||||
Dialysis center accessibility | 1 | 0.3 | 103 | 27.3 | 264 | 70.0 | 9 | 2.4 | ||||
Access to patient’s file | 2 | 0.5 | 34 | 9.0 | 312 | 82.8 | 19 | 5.0 | ||||
Overall quality of healthcare | 0 | 0.0 | 113 | 30.0 | 241 | 63.9 | 23 | 6.1 | ||||
Healthcare environment |
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Equipment facilitating movement and handling | 64 | 17 | 243 | 64.5 | 70 | 18.5 | 0 | 0.0 | ||||
Transport | 1 | 0.3 | 111 | 29.4 | 264 | 70.0 | 1 | 0.3 | ||||
Dialysis bed or chair | 18 | 4.8 | 207 | 54.9 | 148 | 39.3 | 4 | 1.0 | ||||
Access and quality of dressing room | 13 | 3.4 | 129 | 34.2 | 234 | 62.1 | 1 | 0.3 | ||||
Comfort waiting room furniture | 1 | 0.3 | 117 | 31.0 | 255 | 67.6 | 4 | 1.1 | ||||
Healthcare structure | ||||||||||||
Dialysis room space | 0 | 0.0 | 43 | 11.4 | 333 | 88.3 | 1 | 0.3 | ||||
Lighting in patient rooms | 0 | 0.0 | 33 | 8.8 | 341 | 90.5 | 3 | 0.8 | ||||
Rooms temperature | 0 | 0.0 | 98 | 26.0 | 256 | 67.9 | 23 | 6.1 | ||||
Rooms cleanliness | 10 | 2.7 | 176 | 46.7 | 180 | 47.7 | 11 | 2.9 | ||||
Service delivery | ||||||||||||
Dialysis center opening hours | 0 | 0.0 | 85 | 22.5 | 285 | 75.6 | 7 | 1.9 | ||||
Noise dialysis room | 2 | 0.5 | 63 | 16.7 | 306 | 81.2 | 6 | 1.6 | ||||
Snack | 61 | 16.2 | 230 | 61.0 | 85 | 22.5 | 1 | 0.3 | ||||