Very dissatisfied

Somewhat dissatisfied

Quite satisfied

Very satisfied

N

%

N

%

N

%

N

%

Access to healthcare

Nephrologist accessibility

13

3.5

71

18.8

267

70.8

26

6.9

Frequency nephrologist visit

14

3.7

182

48.3

160

42.4

21

5.6

Dialysis center accessibility through phone call

13

3.5

71

18.8

267

70.8

26

6.9

Dialysis center responsiveness in the event of emergency

1

0.3

61

16.2

312

82.8

3

0.8

Dialysis center accessibility

1

0.3

103

27.3

264

70.0

9

2.4

Access to patient’s file

2

0.5

34

9.0

312

82.8

19

5.0

Overall quality of healthcare

0

0.0

113

30.0

241

63.9

23

6.1

Healthcare environment

Equipment facilitating movement and handling

64

17

243

64.5

70

18.5

0

0.0

Transport

1

0.3

111

29.4

264

70.0

1

0.3

Dialysis bed or chair

18

4.8

207

54.9

148

39.3

4

1.0

Access and quality of dressing room

13

3.4

129

34.2

234

62.1

1

0.3

Comfort waiting room furniture

1

0.3

117

31.0

255

67.6

4

1.1

Healthcare structure

Dialysis room space

0

0.0

43

11.4

333

88.3

1

0.3

Lighting in patient rooms

0

0.0

33

8.8

341

90.5

3

0.8

Rooms temperature

0

0.0

98

26.0

256

67.9

23

6.1

Rooms cleanliness

10

2.7

176

46.7

180

47.7

11

2.9

Service delivery

Dialysis center opening hours

0

0.0

85

22.5

285

75.6

7

1.9

Noise dialysis room

2

0.5

63

16.7

306

81.2

6

1.6

Snack

61

16.2

230

61.0

85

22.5

1

0.3