| Barriers to accessibility of health insurance | Responses | ||
| Agree | Undecided | Disagree | |
| Long queues and waiting time at the insurance offices | 616 (69.3%) | 114 (12.8%) | 59 (17.9%) |
| Dissatisfaction with services at insurance offices | 600 (67.5%) | 111 (12.5%) | 178 (20.0%) |
| Unaffordability of insurance premiums | 597 (67.2%) | 92 (10.3%) | 200 (22.5%) |
| Difficulties in accessing health insurance selling points | 479 (53.6%)) | 169 (19.0%) | 241 (27.1%) |
| Inadequate of information about health insurance | 453 (51.0%) | 142 (16.0%) | 294 (33.1%) |
| Mistrust to insurance providers | 445 (50.1%) | 18 (2.0%) | 426 (47.9%) |
| Poor quality of services at the insurance selling points | 382 (43.0%) | 171 (19.2%) | 336 (37.8%) |