Construct

No. of items

Source

Information Quality

4

・ Content provided by MOOC is complete.

・ Content by MOOC is understandable.

・ Content provided by MOOC is well represented with text and graphics.

・ Content provided by MOOC relevant to the topic.

Chiu et al. [21] , DeLone et al. [37]

System Quality

4

・ The user interface of the MOOC platform is well designed

・ The MOOC platform can quickly load all the text and graphics

・ It is easy to navigate the MOOC platform

・ The MOOC platform functions well all the time

Service Quality

4

・ The MOOC platform provides prompt response to my request.

・ The MOOC platform provides right solution to my request

・ The service provided by MOOC platform attends to individual’s learning needs.

・ The service provided by MOOC platform is reliable.

Openness

4

・ I have the freedom to join any course without prerequisites.

・ I have the freedom to access and use the course resources and materials for free of charge.

・ I can reuse the course resources in my work.

・ I feel free to combine the course materials with others to produce new one.

Alraimi et al. [6]

Reputation

4

・ Good reputation of MOOCs platform offers course I am interested in.

・ MOOCs partners universities have a good reputation

・ MOOCs tend to provide courses by professors from high reputation universities.

・ MOOCs courses are offered by prestigious universities

Munisamy et al. [38]

User Satisfaction

3

・ I am satisfied with learning in MOOC

・ I am pleased to earn credits in MOOC

・ I am contended with the way to earn credits in MOOC.

・ Learning in MOOC is a delighting experience

Spreng et al. [39] ; Bhattacherjee [40]

Individual Performance

・ Using MOOC enable me to accomplish tasks more quickly

・ Using MOOC improve my productivity in learning

・ Using MOOC improve my academic performance.

・ Using MOOC enhance my effectiveness in learning

・ Using MOOC makes it easy to accomplish tasks

・ Using MOOC is useful for my learning.

Urbach et al. [41]

Total

30