Construct

No. of items

Source

Information Quality

5

Information provided by m-wallets is useful

Information provided by m-wallets is understandable

Information provided by m-wallets is interesting

Information provided by m-wallets is reliable

Information provided by m-wallets is complete

[34]

System Quality

5

M-wallet is easy to navigate

M-Wallet allows me to easily find the information I am looking for

M-Wallets are well-structured

M-wallets are easy to use

M-Wallets offer appropriate functionality

[34]

Service Quality

4

The responsible service personnel provide personal attention when I experience problems with m-wallet

The responsible service personnel are always highly willing to help whenever I need support with the m-wallet

The responsible service personnel provide services related to m-wallets at the promised time.

The responsible service personnel have sufficient knowledge to answer my questions regarding the m-wallets.

[34]

Perceived Usefulness

5

Using m-wallets simplifies my bill paying life.

I would find it useful to use m-wallets to pay for my purchases.

Being able to pay using m-wallets, relives me of the burden to carry cash and card.

Using m-wallets enhances my effectiveness in managing payments.

M-wallet saves time in making payments.

[25] [26]

Perceived Security

4

I think my account information is safe in m-wallets

I think my account money is safe in m-wallets

I think my money transfer is secure and safe in m-wallets.

I think the m-wallet is secure of virus.

[35]

Continuous intention to use

3

I intend to continue using M-wallet rather than discontinue its use

My intentions are to continue using m-wallet than using any alternative means

If I could, I would like to discontinue my use of m-wallet.

[25] [26]

Total

26