Construct | No. of items |
| Source |
Information Quality | 5 | Information provided by m-wallets is useful Information provided by m-wallets is understandable Information provided by m-wallets is interesting Information provided by m-wallets is reliable Information provided by m-wallets is complete | [34] |
System Quality | 5 | M-wallet is easy to navigate M-Wallet allows me to easily find the information I am looking for M-Wallets are well-structured M-wallets are easy to use M-Wallets offer appropriate functionality | [34] |
Service Quality | 4 | The responsible service personnel provide personal attention when I experience problems with m-wallet The responsible service personnel are always highly willing to help whenever I need support with the m-wallet The responsible service personnel provide services related to m-wallets at the promised time. The responsible service personnel have sufficient knowledge to answer my questions regarding the m-wallets. | [34] |
Perceived Usefulness | 5 | Using m-wallets simplifies my bill paying life. I would find it useful to use m-wallets to pay for my purchases. Being able to pay using m-wallets, relives me of the burden to carry cash and card. Using m-wallets enhances my effectiveness in managing payments. M-wallet saves time in making payments. | [25] [26] |
Perceived Security | 4 | I think my account information is safe in m-wallets I think my account money is safe in m-wallets I think my money transfer is secure and safe in m-wallets. I think the m-wallet is secure of virus. | [35] |
Continuous intention to use | 3 | I intend to continue using M-wallet rather than discontinue its use My intentions are to continue using m-wallet than using any alternative means If I could, I would like to discontinue my use of m-wallet. | [25] [26] |
Total | 26 |
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