Type

Theory

Purpose

Theoretical application

Findings

Reference

Cognition impact

Use and Gratifications theory

the impact of CAIEPB on brand experience

building a better consumer experience by analyzing audience’s motivation to use AI and get their needs met

member selection and continuance use of AI is based on their needs or use satisfaction and gratification

Sangwan (2005)

Social Cognitive theory

identify ways in which behavior can be changed and modified

AI use was assessed through the constructs of self-efficacy, outcome expectancy, performance, anxiety, affect, and outcome expectations

It is developed on three factors: behavior, personality and environment, which interact to predict the behavior of groups and individuals in both directions

Moring (2022)

Context

impact

Co-creation theory

impact on Stakeholder Value; Co-creation of CAIEPB

exploring how AI affects the process of co-creating value

AI-enabled digital services escape creates opportunities for multiple players to participate in service ecosystems, creating a competitive and collaborative environment

Payne et al. (2021)

Diffusion of innovation theory

the impact of AIIPB on brand communication

diffusion of innovation theory assumes AI once introduced into a social system, it is continuously transmitted in the whole social system over time

AI can enhance brand communication

Rogers et al. (2014)

Dynamic Capabilities theory

customer value creation

Measure, predict and understand the ability of an enterprise to create customer value through digital networks

AI enables a firm to gain new forms of competitive advantage

Wheeler (2002)

Activation impact

social facilitation theory

the impact of working with AI

the presence of others may motivate and enhance the performance of individuals

Robots can facilitate human interaction and ease conflicts between other human teammates

Hohenstein and Jung (2018)

Technical Innovation Theory

measure levels of place technology innovation

ability

identify effective indicators to measure the level of technological innovation capacity in a region

place technology innovation ability can reflect the degree to which the technology innovation system is in place

Chen (2014)