affordance

description

Technology enabler

literature

assistability

Ability to assist users in transactions, operations or processes as AI can provide smart support and facilitation of action possibilities.

Google AdSense, New York Times Perspective, Customer segmentation system, machine learning iterative optimization

Stoeckli, Dremel, Uebernickel, and Brenner (2020)

customizeability

Ability to provide tailored experiences and responses to specific needs of different users.

Automated customer service agent, Deep learning for personalized point-of-interest recommendation, Ali ruban system, Adaptive personalization systems

Lippert, Gatewood, Cai, and Graesser (2019)

predictability

The possibility to anticipate the behavior of users, markets, machines and other forces.

artificial neural networks, Amazon’s predictive analytics, Semantic Brand Score (SBS) app

Achmat (2019)

interactivity

Ability to provide users action possibilities for reciprocal or non-reciprocal interactions.

Machine talk, chatbots, virtual anthropomorphic advisors

Lunberry and Liebenau (2021)

adaptivity

ability to learn and adapt to various contexts, data and tasks

deep learning, Cognitive Simulation, semi-autonomous vehicles’ advanced algorithms, sensors, cameras, visual displays

Wang et al. (2020)