Common factor | Project | Cronbach alpha coefficient |
Organization and coordination | c1 There is informal collaboration between departments | 0.662 |
c2 All departments cooperate to reduce the total cost of logistics instead of the internal cost of the department | ||
Internal communication | c3 Sharing operation and decision-making information among various departments | 0.835 |
c4 Service industry management generally uses computer information management system | ||
c5 service industry has established an internal computer network | ||
c6 The information systems of various departments can easily carry out data sharing and exchange |