Common factor

Project

Cronbach alpha coefficient

Organization and coordination

c1 There is informal collaboration between departments

0.662

c2 All departments cooperate to reduce the total cost of logistics instead of the internal cost of the department

Internal communication

c3 Sharing operation and decision-making information among various departments

0.835

c4 Service industry management generally uses computer information management system

c5 service industry has established an internal computer network

c6 The information systems of various departments can easily carry out data sharing and exchange