| Component | |
1 | 2 | |
a1 Customers are very satisfied with the timeliness and accuracy of the service |
| 0.738 |
a2 service is welcomed by consumers of different levels |
| 0.890 |
a3 minimizes the cost of services | 0.823 |
|
a4 Service products have little loss | 0.835 |
|
a5 Service industry has high added value | 0.720 |
|
a6 has a certain reputation in the service industry | 0.844 |
|