Component

1

2

a1 Customers are very satisfied with the timeliness and accuracy of the service

0.738

a2 service is welcomed by consumers of different levels

0.890

a3 minimizes the cost of services

0.823

a4 Service products have little loss

0.835

a5 Service industry has high added value

0.720

a6 has a certain reputation in the service industry

0.844