Authors | Offline consumption experience dimensions |
Kerin [19] | Policy experience, shopping environment experience, personnel service experience |
Jones | Product selection, commodity prices, service personnel, and customer factors including social impact, experience, product preferences, etc. |
Wee & Ibrahim | Shopping tendency (consumer factor), environmental atmosphere, shopping center features, product quality and added value (business factors), shopping mall convenience (traffic factors) |
Terblanche & Boshoff | Personnel contact, personal interaction, merchandise value, store environment, merchandise variety and assortment, and compliant handling |
Tian Shengbing | Shopping environment experience, store personnel service experience, product experience, after-sales service experience |
Pa Xia Ning & Zhang Liyun | Sensory experience, service experience, emotional experience, and communication experience |
Joseph | Person-to-person experience, store shopping experience, price and value, data integration and analytics, marketing and communications |
Zhang Zhenxing & Bian Yajing | Sensory experience, emotional experience, thinking experience, relationship experience, moral experience |