Process

Logistics Activities

Contributions

Customer Relationship

Management (CRM)

1. Provide information, about the business’s capabilities in terms of logistics and pricing.

2. Conduct a SWOT analysis to evaluate logistics. Strengths, weaknesses, opportunities, and threats are some of the factors to consider when assessing capabilities and expenses.

3. Evaluate the value of the company’s solutions.

1. We carefully record all the expenses related to logistics.

2. We calculate the cost of serving each client and customer group.

3. The expertise, in logistics is translated into outcomes.

4. To stay management comprehends and harnesses the capabilities of logistics.

5. Senior management is aware of the strengths and weaknesses of competitors.

6. Management has a grasp, of how logistics companies generate and market advantages to their clients.

Supplier Relationship

Management (SRM)

1. Provide information regarding the costs associated with production and logistics.

2. Specify the services related to logistics that the provider will offer along, with the performance indicators (KPIs) involved.

1. The total price, for owning purchased items covers the cost of logistics.

2. Supplier PSAs handle logistics challenges based on vendor categorization.

Customer Service Management

1. Developing metrics to assess the performance of levels of logistics services offered to clients and consistently monitoring and evaluating their effectiveness.

2. Establishing protocols for responding to any circumstances such, as failures or changes, and leveraging existing logistics capabilities to support the business in rectifying service issues experienced by clients.

1. We can quickly. Address any logistical issues that may arise.

2. Having logistics skills helps us efficiently recover from service disruptions.

Demand Management

1. Find out the information and limitations regarding anticipating demand, in logistics.

2. Identify the areas where logistical operations are prone to disruptions.

3. Analyze the costs associated with logistics and explore the impact of consumption, on logistics.

4. Seek opportunities to enhance the adaptability of the logistics system.

1. The forecasting method takes into account the needs in terms of both speed and level of detail covering timeframes, types of goods, and geographical areas.

2. The synchronized system, for sales and operations planning (S&OP) includes not only information but also capacity data.