Items

Strongly Disagree

Disagree

Moderately Agree

Agree

Strongly Agree

Subscriber resistance to switch from the manual renewal method to the mobile renewal service mode.

0.74%

3.95%

10.62%

41.48%

43.21%

Lack of knowledge and skills to use the mobile renewal service.

0.99%

5.43%

9.63%

58.77%

25.19%

Mobile network challenges in renewing insurance premium.

0.99%

5.93%

10.12%

33.33%

49.63%

Lack of user understanding of steps involve in using mobile renewal service.

2.72%

.99%

10.62%

36.79%

48.89%