Items | Strongly Disagree | Disagree | Moderately Agree | Agree | Strongly Agree |
Subscriber resistance to switch from the manual renewal method to the mobile renewal service mode. | 0.74% | 3.95% | 10.62% | 41.48% | 43.21% |
Lack of knowledge and skills to use the mobile renewal service. | 0.99% | 5.43% | 9.63% | 58.77% | 25.19% |
Mobile network challenges in renewing insurance premium. | 0.99% | 5.93% | 10.12% | 33.33% | 49.63% |
Lack of user understanding of steps involve in using mobile renewal service. | 2.72% | .99% | 10.62% | 36.79% | 48.89% |